Help Q&A
Frequently asked questions and support guidance.
[10] HELP / FAQ
Welcome to HivePo Help.
This section is designed to provide clear guidance on how the platform works, how services are delivered, and what users can expect at each stage of the recruitment process.
HivePo is built to make outsourced recruitment more structured, transparent, and efficient. The Help section supports clients, recruiters, agencies, and candidates by providing practical information across platform use, recruitment workflows, fees, payments, compliance, and communication.
Whether you are posting a role, sourcing for a vacancy, reviewing candidates, or managing billing and agreements, this area is intended to help you use the platform with confidence.
What you will find here
The Help section includes guidance across the following areas:
- how HivePo works
- how to post and manage roles
- how candidate submissions are handled
- how recruiters and agencies operate on the platform
- how fees, invoices, and payments work
- how agreements and compliance are managed
- how messaging and notifications work
- how different service models operate
- how AI-assisted features support the process
Frequently Asked Questions
What is HivePo?
HivePo is a recruitment technology platform designed to support modern outsourced recruitment delivery. It enables businesses to engage recruitment support through a structured and technology-enabled environment, while allowing recruiters and agencies to operate within clear workflows, visibility, and compliance requirements.
Is HivePo a recruitment agency?
No. HivePo is not a traditional recruitment agency. It is a recruitment technology platform that supports outsourced recruitment processes through structured workflows, platform oversight, and experienced recruitment delivery.
Who uses HivePo?
HivePo is designed for businesses, entrepreneurs, experienced recruiters, agencies, and other hiring stakeholders who need a more modern, scalable, and visible way to manage recruitment activity.
What service models does HivePo support?
HivePo supports multiple recruitment service models, including on-demand recruitment, placement-based hiring, retained recruitment, embedded recruitment support, and broader Process Outsourced recruitment solutions.
How do businesses use HivePo?
Businesses can use HivePo to post roles, manage recruitment activity, track candidate progress, communicate with recruiters, review costs and fees, and manage hiring workflows through a secure platform environment.
How do recruiters and agencies use HivePo?
Approved recruiters and agencies can access roles, identify sourcing activity, submit candidates, track progress, manage profile details, review earnings, and communicate with clients through the platform.
Do recruiters need insurance?
Recruiters may be allowed to sign up before all compliance requirements are complete, depending on platform settings. However, insurance and compliance requirements must be satisfied before payment can be processed where required under HivePo policies and platform terms.
How are candidates submitted?
Recruiters submit candidate details through the platform, including profile information, CVs, summaries, salary details, and supporting notes. The client then reviews the application and can accept or decline the candidate within the platform workflow.
Can clients and recruiters communicate through the platform?
Yes. HivePo includes platform messaging and activity tracking so that users can communicate within a structured environment rather than relying entirely on fragmented email chains.
How are fees handled?
Fees depend on the service model being used. Depending on the arrangement, this may include placement fees, monthly service fees, retained structures, or other agreed commercial terms. Fee visibility and billing information are managed through the platform.
How are payments managed?
HivePo supports structured billing and payment workflows through integrated payment systems. Depending on the user type and service model, this may include invoices, payment history, pending payments, payout tracking, and related billing records.
What happens after a role is submitted?
Once a role is submitted, it may go through an approval workflow depending on platform settings. Approved roles move into the active process and become visible in the relevant parts of the platform for recruitment activity to begin.
What AI features does HivePo use?
HivePo uses AI-assisted tools to support parts of the recruitment process such as requisition analysis, candidate summaries, communication drafting, salary guidance, role recommendations, pipeline insights, and help support. These features are designed to improve speed, consistency, and decision support rather than replace human judgement.
Is data handled securely?
HivePo is designed with modern security controls, structured access, and platform oversight. Data handling, privacy, and security settings are governed by HivePos legal policies, privacy framework, and platform controls.
Where can I find policy and legal information?
Users can refer to the legal and policy section of the platform for Terms of Use, Privacy Policy, Recruiter Terms, Client Terms, Candidate Terms, Fee and Payment Policy, Acceptable Use Policy, and related platform documents.
Help by user type
To make support easier, the Help section can be organised into dedicated areas for different user groups:
For Clients
Guidance on:
- posting roles
- selecting service models
- reviewing candidates
- managing recruiters
- billing and payment questions
- compliance and agreements
For Recruiters
Guidance on:
- profile setup
- approvals
- candidate submissions
- communication with clients
- payments and payouts
- insurance and compliance requirements
For Candidates
Guidance on:
- how candidate profiles are handled
- consent and representation
- interview process expectations
- privacy and data handling
- communication and updates
Why this page matters
The Help / FAQ section is not just a support page. It is part of the platforms trust layer.
A strong Help section shows that HivePo has clear systems, clear policies, and clear operating processes. It helps reduce friction for users, supports adoption, lowers support burden, and strengthens confidence in the platform.
HivePo is built to make recruitment more structured and more effective. The Help section exists to make that process easier to understand and easier to use.
Shorter website version
HivePo Help provides practical guidance for clients, recruiters, agencies, and candidates using the platform. From service models and role workflows through to fees, payments, compliance, and platform features, this section is designed to help users understand how HivePo works and how to use it effectively.